Therapy sessions typically last for 1 hour, although initial sessions can be longer. When a carer is present, time is offered at the end of the session or by email, to summarise the session and plan for the next one. Feedback or updates from carers prior to the session are welcome via email.
At Ayla Therapies, the number of sessions offered per day is kept to a maximum of 2-3. This allows space and time for clients to arrive and depart without feeling rushed. It also ensures that the horses are able to have some time out in the big paddocks so that they can move, eat and socialise with the freedom they need to thrive. In order to maintain this, it is necessary to have a clear cancellation policy.
Cancellations are preferred with a minimum of 48 hours notice – this gives the opportunity for another client to access therapy.
Emergencies and sickness are a normal part of life, cancellations within 24 hours are understood but will be charged at the full fee.